AltTill MVP
In-Branch Operations Management System
Digitising cash services and embedding existing controls directly into system workflows — a structural shift from control by procedure to control by design.
- Real-time
- audit trails & monitoring
- Paper-free
- branch workflows
The in-branch operations management system was built to digitize cash services and embed existing controls directly into system workflows. It mirrors the current operational framework while eliminating its manual weight.
AltTill represents more than system automation, it is a structural shift from control by procedure to control by design, ensuring every branch operates faster, smarter, and with built-in compliance and an intuitive customer experience.
The Challenge
Fragmented workflows spread across multiple platforms
Higher licence and infrastructure costs
Slower service delivery and increased errors
No effective queue management or real-time monitoring
Heavy paper dependency increasing cost and reducing efficiency
How we approached it
Digitized deposits, withdrawals, transfers, and vault movements
Built-in Maker-Checker approval flows
Real-time audit trails and end-of-day reporting
Automated validations replacing manual checks
Single transaction management system replacing all fragmented tools
What it delivered
Removed CBA user licensing costs and VPN licence fees
Reduced infrastructure expenses (LAN, network ports)
Shorter customer wait times and faster service delivery
Consistent, retail-like in-branch experience with digital receipts
Automated validations, approvals, and monitoring reducing errors and fraud risk
Single system handling all in-branch transactions with real-time visibility
Why it matters
Digitized, paper-free workflows reduce per-transaction processing cost and shrink branch turnaround times
Compliance is enforced by system design rather than after-the-fact review, lowering operational and audit risk
Platform consolidation removes duplicate licensing and infrastructure spend across branches
Real-time monitoring replaces end-of-day reconciliation, giving leadership continuous visibility into branch performance
How we built it
- 1
Problem Discovery
Mapped the existing manual framework across all branch transaction types to identify friction, duplication, and control gaps
- 2
Product Workshop
Collaborative sessions with branch operations, audit, and technology teams to define scope and non-negotiables for the MVP
- 3
User Research & Documentation
Interviewed tellers, supervisors, and vault officers to understand real workflows — not just documented ones
- 4
UI/UX Design
Designed for speed and simplicity; the interface targets tellers processing high transaction volumes under time pressure
- 5
Agile Development
Iterative build cycles with regular demos and sign-offs from branch operations leads
- 6
Pilot & Testing
Deployed to pilot branches; post-pilot fixes and testing currently underway before full rollout
- 7
Roadmap Planning
Future releases scoped to include biometrics, FCY transactions, USSD integration, and a central monitoring dashboard
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